Shipping policy

Shipping Policy – Rihem Couture

At Rihem Couture (rihem-couture.com), we do our best to deliver your orders quickly and safely across Algeria.

1. Delivery Areas
We currently deliver to all wilayas in Algeria.

2. Delivery Time

  • Estimated delivery time: 2 to 7 business days after order confirmation.
  • Delivery time may vary depending on your wilaya and the delivery company.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

  • Shipping costs are calculated at checkout and clearly displayed before you confirm your order.
  • Shipping fees may vary according to your location and order weight.
  • Free shipping may be offered on certain orders or during special promotions (conditions will be mentioned on the website).

4. Cash on Delivery (COD)

  • All orders are paid Cash on Delivery.
  • Please prepare the exact amount in cash when receiving your package.
  • You can refuse the package at the time of delivery if you change your mind. In this case, no payment is required.

5. Delivery Process

  • Once your order is shipped, you will be contacted by the delivery agent by phone or WhatsApp.
  • Please make sure your phone number is correct and that you are reachable.
  • If the first delivery attempt fails, the delivery company may try a second time. After failed attempts, the package may be returned to us.

6. Order Tracking
After your order is dispatched, you will receive a confirmation message. You can contact us at any time for an update on your order status.

7. Incorrect Address or Unreachable Customer
If the delivery fails due to an incorrect address or because the customer is unreachable, the package will be returned to us. In this case, shipping fees are non-refundable and a new shipping fee may apply if you wish to reorder.

8. Damaged Package
If you receive a damaged package, please refuse it or contact us immediately (within 24 hours) with photos so we can resolve the issue.

9. Contact Us
For any questions related to shipping or delivery:
Email: contact@rihem-couture.com
Phone / WhatsApp: +213795330448